Last Updated 01/02/2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund, store credit or an exchange. Please see below for more information on our returns policy.

Returns

All returns must be reported within 28 days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Returns Process

To return an item, place the item securely in its original packaging and suitable return postal packaging, and mail your return to the following address

Unit A6 Chapel Farm Ind Est, Cwmcarn, Newport NP117BH

Refunds

After receiving your return and inspecting the condition of the item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

Exceptions

For defective or damaged products, please contact us at the the details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please email us at sales@wicket2wicket.co.uk

Wicket 2 Wicket may hold and use information about you in your capacity as a consumer, a business customer, or in any other capacity.

If you are visiting any of our websites or using any our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this Privacy Policy.

Your privacy is important to us. We want you to feel confident about the personal information we hold about you.

Wicket 2 Wicket takes your privacy seriously and takes all reasonable care to prevent any unauthorised access to your personal information.

Wicket 2 Wicket is committed to dealing with personal data in the spirit of the Data Protection Act 1998 (“the Act”) and protecting personal privacy in accordance with the law.

What does this Privacy Policy cover?

This Privacy Policy only applies to how Wicket 2 Wicket deals with your personal information.

Third party websites that you can link to from Wicket 2 Wicket websites are not covered by our Privacy Policy and we accept no responsibility or liability for these sites. We recommend that you check the privacy policy of any site you visit.
 What information do we collect, and when do we collect it?

In general, you can visit Wicket 2 Wicket websites without giving us any personal information. We collect general information about visitors to our websites, to help us improve our websites and services. This includes how many visitors there are to our sites and how long they view each page.

In certain circumstances we may ask for personal information about you. These include if you enter any of our competitions or promotions, subscribe to one of our services, request an audit, complete a survey, submit and enquiry or register for one of our events.

We may ask you for information to enable us to provide a service to you. We collect this information in a number of ways, including via telephone, written correspondence, email and websites. If we provide a service to you, we may have information about your use of that service.

Cookies.

Wicket 2 Wicket may use cookies to collect information from visitors to our websites. Cookies may contain personal information. 
A cookie is a text file which saved onto your computer when you visit a website. Your browser may allow you to choose whether to accept cookies or not, and if you choose to accept cookies, you may be able to allow different levels of acceptance. For more about cookies please visit www.allaboutcookies.org

Other technologies.

Wicket 2 Wicket may use other technologies on our websites and in e-mail communications to determine, for example, how many visitors have visited certain pages, opened messages or clicked on links.

What do we do with the information we collect?

We use the personal information we collect to help personalise your online experience, as well as for administration and marketing purposes.

We shall not release the personal information we collect, in whole or in part, to any third parties unless:

• We are obliged to do so by law; or

• With your consent; or

• Where necessary to provide the products and services chosen by you; or

• In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets; or

• If Wicket 2 Wicket or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. Your ability to opt out.

You can opt out of all Marketing communications by contacting our Marketing team info@wicket2wicket.co.uk

Contact Us.

If you have any questions or concerns about the information we hold about you and how we use it, please contact our Marketing team info@wicket2wicket.co.uk.

Changes to This Privacy Policy.

We reserve the right to change the terms of this Privacy Policy at any time. When we make changes, we shall update the version number of the policy and publish the latest policy on our websites. We encourage you to review this policy whenever you visit one of our sites.